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Cancellation Policy

At Comfort Summer, we strive to provide a seamless shopping experience. Please review our Cancellation & Refund Policy to understand how we handle cancellations, returns, and refunds.

1. Order Cancellation

We understand that you may change your mind after placing an order. Here's how our cancellation process works:

  • Cancellation Window: You may cancel your order within 24 hours of placement for a full refund.
  • How to Cancel: Contact our support team with your order number and cancellation request.
  • After 24 Hours: If your order has already been processed or shipped, cancellation may not be possible. However, you may initiate a return or exchange upon receiving the item (subject to our Return Policy).
  • Custom & Personalized Orders: Orders for customized or personalized products cannot be canceled once production has started.

2. Refund Policy

If you’re not satisfied with your purchase, you can request a refund under the following conditions:

Eligibility for Refunds:

To qualify for a refund, the item must:

✅ Be unused, unworn, and in its original condition (with tags and packaging intact).

✅ Be returned within 7 days of delivery.

✅ Not be listed under our Non-Refundable Items section.

Refund Process:
  1. Initiate a Return: Email us with your order details and reason for return.
  2. Ship the Item Back: You are responsible for return shipping costs unless the return is due to our mistake (e.g., wrong item shipped, defective product).
  3. Inspection & Approval: We will inspect the returned item and notify you of approval or rejection.
  4. Processing Time: Approved refunds will be issued within 7-10 business days and credited back to the original payment method.
Non-Refundable Items:

🚫 Shipping charges (unless the return is due to our error).

🚫 Final sale or clearance items.

🚫 Gift cards & store credits.

🚫 Personalized or custom-made products.

🚫 Items returned in used or damaged condition.

🚫 Hygiene-related products (e.g., wearable cooling fans, personal care accessories).

3. Exchange Policy

Want a different size, color, or model? No problem!

Eligibility for Exchanges:
  • Exchange requests must be made within 7 days of receiving the item.
  • The item must be unused, in original condition, and with all tags attached.
  • Exchanges are subject to product availability.
Exchange Process:
  1. Contact Us: Email us with your order number and exchange request.
  2. Return the Item: Ship it back to us (shipping costs apply unless we made an error).
  3. Receive Your Replacement: Once we receive and inspect your return, we will ship the new item. If the requested item is out of stock, we will issue a refund.

4. Defective or Damaged Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery:

  1. Contact Us: Email or with your order number and clear photos/videos of the issue.
  2. Resolution Options:
    • A full refund if the item is significantly defective.
    • A replacement if stock is available.
    • A partial refund if you choose to keep the item despite minor issues.
Exceptions:
  • Damage caused by misuse, improper handling, or normal wear and tear is not covered.
  • We are not responsible for damages caused by third-party couriers after delivery.

5. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, the following products are not eligible for return or refund:

❌ Personalized or custom-made items.

❌ Final sale or clearance items.

❌ Gift cards or store credits.

❌ Hygiene-related products (e.g., wearable fans, cooling neckbands, etc.).

6. Important Notes

📌 Processing Time: Refunds and exchanges take 7-10 business days after receiving the returned item.

📌 Bank Processing Time: Depending on your bank, it may take 3-5 business days for the refund to appear in your account.

📌 Return Shipping Costs: Customers are responsible for return shipping unless the return is due to an error on our part.

📌 Unauthorized Returns: Items sent back without prior approval will not be accepted and may be sent back at your expense.

By placing an order with Comfort Summer, you agree to the terms outlined in this Cancellation & Refund Policy.

We appreciate your trust and are here to ensure you have the best shopping experience!